If the display on your G2 glasses appears blurry or you experience eye discomfort while wearing the glasses, please provide the following information to the Even Realities Customer Support Team:
- The serial number (SN) of your glasses.
- Your prescription details, preferably including your Pupillary Distance (PD) and Pupil Height (PH).
- A detailed description of the issue. For example:
- Is the blur or visual discomfort occurring when viewing distant, intermediate, or near objects?
- Does the issue only occur under certain lighting conditions?
- Any additional details that describe the problem as specifically as possible.
- Please test each eye separately and let us know whether the blurriness or discomfort occurs in the left eye, right eye, or both.
- If it is possible， front and side photos of you wearing glasses.
Contact us here: https://www.evenrealities.com/contact