If you notice that the display on your G2 Glasses has the following issues: display unevenness, blurriness, ghosting, stripes, or inconsistent brightness on one side, please provide the following information to Even Realities Customer Support Team:
- Disable the "Wear Detection" feature in the Even Realities app and make sure that the glasses are not in Silent Mode.
You can press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action to further confirm. Then provide us with a video showing the issue.
- The serial number (SN) of the device.
Contact us here: https://www.evenrealities.com/contact