If you notice that the “Head-Up Display” feature of your G2 Glasses doesn not work, please follow the instructions below to troubleshoot the issue:
- Check whether the Head-Up Display (HUD) settings are configured correctly.
- Confirm that the glasses are not in Silent Mode. You can press and hold the touchpads on both temples for 1 second for confirmation.
If the settings are correct and the issue still persists, please provide the following information:
- The serial number (SN) of the glasses.
- Share logs through the app after the issue occurs while the glasses are connected to the app.
- The date and time when the issue occurred.
- A video demonstrating the issue.
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