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G2 Glasses Display Is Incomplete

If you notice that the display on your G2 glasses is incomplete, please follow the instructions below to troubleshoot the issue:

  1. Adjust the nose pads and the wearing position of the glasses, and then check whether the display improves.
Here is a video to help you adjust the nose pads.
https://www.youtube.com/watch?v=SSlqzEV5QjA
  1. If only part of the display content is missing, quickly tap the touchpads on both temples of the glasses five times to restart the device.
If the issue still persists, please provide the following information to help us further investigate the issue:
  1. A set of front and side photos showing how the glasses are worn when they are comfortable to wear but the display is incomplete.
  2. Another set of front and side photos showing the wearing position of the glasses when the display can be seen completely.
  3. If only part of the display content is missing, please provide the serial number (SN) of the glasses and a video demonstrating the display issue (please disable the Wear Detection feature in the app before recording the video).