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One Lens Does Not Display Content

If one lens of your G2 glasses does not display any content, please follow the instructions below to troubleshoot the issue:

Before troubleshooting, please make sure that the following conditions are met.
The glasses remain connected to the app.
 
Please follow the steps below to troubleshoot the issue:
  1. Disable Wear Detection in the app and check whether the issue persists.
  2. Quickly tap the touchpads on both temples of the glasses five times to restart the device, and then use the glasses to observe the result.
If the issue still persists, please provide the following information:
  1. The serial number (SN) of the glasses.
  2. Share logs through the app after the issue occurs. How To Upload Logs
  3. A video demonstrating the issue.
  4. The date and time when the issue occurred.
  5. Photos showing the status of both temples of the glasses when they are folded and unfolded. Please review the reference pictures below.