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G2 Glasses Display Is Frozen

If you notice that the display on your G2 glasses is frozen or unresponsive, please follow the instructions below to troubleshoot the issue:

Restart the glasses
Here are two methods to help you restart the glasses:
  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
After restarting, please check whether the issue persists.
 
If the issue still persists, please provide the following information to help us further investigate the issue:
  1. Disable the Wear Detection feature and provide a video demonstrating the issue.
  2. The serial number (SN) of the glasses.