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"Head-Up Display" of G2 Glasses Does Not Work When Looking Up, But Works When Looking Down

If you notice that the “Head-Up Display” feature of your G2 Glasses does not work when looking up but works when looking down, please follow the steps below to provide the following information to Even Realities Customer Support Team

  1. Disable the "Wear Detection" feature in the Even Realities app and make sure that the glasses are not in Silent Mode.
You can press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action to further confirm. Then provide a video showing the issue.
  1. The serial number (SN) of the device.