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G2 Glasses Display Nothing on Either Lens - Used Previously

If you notice that your G2 glasses do not display anything on either lens and you've used the glasses previously, please follow the instructions below to troubleshoot the issue:

  1. Check the mode
Press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action for further confirmation.
  1. Test the wake-up feature
If the glasses are already connected to the app, disable Wear Detection in the app, and then double-tap the touchpad to see if the glasses can be woken up.
  1. Test the charging
Connect the charging case to a power source and place the glasses correctly into the charging case. Check whether the charging case indicator light turns on for approximately 3 seconds and then automatically turns off.
  1. Restart the glasses
While the charging case is connected to power and the glasses are in it, quickly remove the charging cable from the case and reconnect it to the case three times within seven seconds to restart the device. If the restart is successful, the charging case indicator lights will flash alternately in white and orange.
 
Then, remove the glasses from the charging case and try to wake up the glasses again by tapping the touchpads twice to observe the result.
 
If the issue still persists, please provide the following information:
  1. A video showing the display issue with the lenses, the indicator status when the glasses are placed into the charging case, and the indicator status when the case is charged without the glasses.
  2. The serial number (SN) of the glasses.
  3. Upload the app logs after the issue occurs while the glasses are connected to the app. How To Upload Logs
  4. The date and time when the issue occurred.
  5. Photos showing the status of both temples of the glasses when they are folded and unfolded. Please review the reference pictures below.