If you notice that your G2 glasses do not display anything on either lens and this is the first time you are using the glasses, please follow the instructions below to troubleshoot the issue:
Before troubleshooting, please first ensure that the following conditions are met:
The glasses are not in Silent Mode. You can press and hold the touchpads on either temple for 1 second to enter or exit Silent Mode.
To help address the issue, please try the following troubleshooting steps:
- Check the activation
Place the glasses correctly into the charging case and connect the charging case to power using the original charging cable. During this operation, please check whether the indicator light turns on for approximately 3 seconds and then automatically turns off.
If so, wait for 10 seconds, remove the glasses from the charging case, put them on, and then double-tap the touchpad to check whether the display can be awakened.
- Change the wearing position
You may consider adjusting the nose pads and the up-and-down wearing position of the glasses, and then observe the result.
- Restart the glasses
Quickly tap the touchpads on both temples of the glasses five times to restart the glasses, and then check whether the issue persists.
If the issue still persists, please provide the following information:
- A video showing the charging case's indicator light status while the glasses are placed into the charging case.
- A video demonstrating the display issue on the glasses.
- If adjusting the wearing position allows you to see the display content, please provide:
- Front and side photos showing the wearing position when the glasses are comfortable to wear but the display is incomplete.
- Front and side photos showing the wearing position when the display can be seen completely.
- The serial number (SN) of the glasses.
- Photos showing the status of both temples of the glasses when they are folded and unfolded. Please review the reference photos below.
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