If notification counts or content differ between the left and right G2 lenses, follow these steps.
Open Notification on the glasses using a temple touchpad or the R1 touch area. Tap the touchpad or R1 touch area to mark all notifications as read and clear them.
Rapidly tap the touchpads on both temples five times to restart the glasses. A prompt sound indicates a successful restart. Check whether the issue is resolved.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses. Refer to Device & App Information Collection.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- If possible, turn off Wear Detection in the app and take two photos showing the notification counts on the left and right lenses.
Contact us: https://www.evenrealities.com/contact