If you experience issues with Conversate or Translate, such as slow responses, incorrect translations, inaccurate speech recognition, or inaccurate AI Cues, follow the steps below.
Update the Even Realities App and glasses firmware to the latest versions.
Check that your phone has a stable internet connection. Try a different network if possible.
Restart your phone and the glasses. Rapidly tap both temple touchpads five times; a prompt sound indicates that the glasses have restarted. Switch to a different network and test again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and approximate time when the issue occurred.
- A detailed description, including the steps leading to the issue and what happened.
- Photos or videos of the issue, if possible.
Contact us: https://www.evenrealities.com/contact