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No Notifications Are Received or Displayed on G2

If G2 receives or displays no notifications, follow these steps.

  1. Check phone permissions. Make sure your phone grants the Even Realities App the necessary permissions and allows notification pop-ups for the affected app. On iOS, set Show Previews for that app to Always.

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  2. Check notification settings in the app. Make sure the correct target app is selected under Notification. Turn the Notification switch off and back on.

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  3. Check previous connections. If the issue happens again and your phone was previously connected to other glasses, forget all glasses in your phone’s Bluetooth settings. Keep your phone away from the other glasses, unpair the affected glasses in the app, reconnect them, and check the result.

  4. Remove and re-pair. Use Unpair & Remove in the app, then reconnect the glasses and check the result.

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If the issue persists, please contact us with the following information so we can investigate:

  • The troubleshooting steps you have already tried.
  • The serial number (SN) of your G2 glasses.
  • After the glasses are connected to the app and the issue occurs again, upload the app logs and tell us the approximate time it occurred. Follow How To Upload Logs.
  • Screenshots of the Notification settings in the app and the app permission settings on your phone.
  • Whether your phone receives notification preview pop-ups normally.

Contact us: https://www.evenrealities.com/contact

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