If you experience issues with Calendar on G2, such as information displaying incorrectly, missing event times, or problems syncing your system or third-party calendar, follow the steps below.
Update the Even Realities App and glasses firmware to the latest versions.
Give the Even Realities App full permission to access your system calendar in your phone settings.
If the issue involves a third-party calendar app, make sure it is synced with your phone’s system calendar.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- Your phone model and operating system version.
- A detailed description, including what leads to the issue and what happens.
- Photos or videos of the issue, if possible.
Contact us: https://www.evenrealities.com/contact