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G2 Receives Notifications from Only Some Apps

If G2 receives notifications from only some apps, follow these steps.

  1. Check app settings. Check the affected app under Notification in the Even Realities App. Turn the Notification switch off and back on.

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  2. Check phone permissions. Enable notification pop-ups for the affected app in your phone settings. On iOS, set Show Previews for that app to Always.

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  3. Reduce the number of enabled apps. If notifications are enabled for more than 200 apps, disable some and check whether this resolves the issue.

  4. Remove and re-pair. Use Unpair & Remove in the app, reconnect the glasses, and check the result.

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If the issue persists, please contact us with the following information so we can investigate:

  • The troubleshooting steps you have already tried.
  • The serial number (SN) of your G2 glasses. Refer to Device & App Information Collection.
  • After the issue occurs while the glasses are connected, upload the app logs and tell us the approximate time it occurred. Follow How To Upload Logs.
  • Screenshots of the affected app’s Notification settings in the Even Realities App and its notification settings on your phone.
  • Whether your phone receives notifications from the affected app normally.

Contact us: https://www.evenrealities.com/contact

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