Regarding G2
When you need to confirm the G2's device serial number (SN), please provide either the SN from the app or the outer packaging (choose one).
View SN on the APP
View SN on the outer packaging
Check G2 firmware version
Regarding R1
When the R1's Bluetooth name/MAC is required, please provide the Bluetooth name or MAC address that you can find in the app.
View Bluetooth name/MAC on the APP
If the R1 cannot connect and the corresponding Bluetooth name/MAC cannot be found in the app, you need to provide the SN from the outer packaging.
View SN on the outer packaging
Check R1 firmware version
APP version
Collecting APP logs
In some cases, the Even team may require you to upload logs to expedite problem analysis and localization.
Please provide the above information whenever possible.