Navigate Shows an Incorrect Location or Route – Even Support Center

If Navigate shows an incorrect location or route, follow these steps.

Update the Even Realities App and glasses firmware to the latest versions.
Check that your phone has a working internet connection.
Unpair the glasses in the app and forget their Bluetooth pairing record in your phone settings. Reconnect the glasses and check the result.

If the issue persists, please contact us with the following information so we can investigate:

The troubleshooting steps you have already tried.
The serial number (SN) of your G2 glasses.
A detailed description of the issue.
The destination, address, or search keyword you entered, the expected location, and the incorrect location shown.
After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
The date and approximate time when the issue occurred.
Photos or videos of the issue, if possible.