If you experience issues with Teleprompt, such as incorrect or garbled text or AI scrolling that does not follow your speech correctly, follow the steps below.
Update the Even Realities App and glasses firmware to the latest versions.
Restart your phone and the glasses. Rapidly tap both temple touchpads five times; a prompt sound indicates that the glasses have restarted.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and approximate time when the issue occurred.
- A detailed description, including the steps leading to the issue and what happened.
- The text file that has problems in Teleprompt.
- Photos or videos of the issue, if possible.
Contact us: https://www.evenrealities.com/contact