If your G2 glasses can receive notifications from only some apps, please try the following troubleshooting steps:
- Check the settings: verify that the target app selected under Notification in your Even Realities app is correct. Then, turn the Notification switch off and back on again to check the result.
- Check the permission: check whether notification pop-ups for the corresponding app are enabled in your phone's system settings. Take iOS phone system as an example. The "Show Previews" for the apps should be selected as "Always":
- Disable some permissions: confirm whether you have enabled notifications for more than 200 apps in the Notification settings. If so, try disabling notifications for some apps and check whether the issue is resolved.
- Remove and re-pair: Perform Unpair & Remove in the app, reconnect the glasses, and observe whether the issue persists.
If the issue still occurs, please provide the following information:
- The serial number (SN) of the glasses.
- Please upload the app logs after the issue occurs while the glasses are connected, and let us know the approximate time when the issue happened. How To Upload Logs
- Screenshots of the notification settings for the affected app in the Notification section of the Even Realities app, along with the affected app setting information in the Notification settings on your phone.
- Please confirm whether your phone can receive notifications from the affected app normally.
Contact us here: https://www.evenrealities.com/contact