The App Shows G2 Connected but the Glasses Show Disconnected

If the Even Realities App shows that G2 is connected but the glasses show a disconnection, follow these steps.

1. Restart your phone.

2. Restart the glasses using one of these methods:

   • Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
   • Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.

3. Reconnect the glasses to the Even Realities App and check the result.

If the issue persists, please contact us with the following information so we can investigate:

• The troubleshooting steps you have already tried.
• The serial number (SN) of your G2 glasses.
• After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
• The date and time when the issue occurred.
• If possible, a video of the display when the issue occurs.
• Whether other Bluetooth devices may be causing interference, or whether your phone is far from the glasses.

Contact us: https://www.evenrealities.com/contact