If the app can detect your glasses but cannot connect and shows error 920, 521, 818, 103, 015, or 520, follow these steps.
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Remove and re-pair the glasses. Forget their pairing record in your phone’s Bluetooth settings.
Restart the glasses using one of these methods:
- Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
- Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.
Try connecting again.
Restart your phone. Try connecting the glasses again after your phone restarts.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- Upload the logs through the app after the issue occurs, and tell us the time it occurred. Follow How To Upload Logs.
- A screenshot of the connection result, including the error code.
- Whether other Bluetooth devices may be causing interference, or whether your phone is far from the glasses.
Contact us: https://www.evenrealities.com/contact