If the Even Realities App detects your new G2 glasses but cannot connect to them during first pairing, follow the steps below.
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Check the app and phone settings.
- Update the Even Realities App to the latest version.
- Make sure Bluetooth is enabled on your phone.
- Make sure the app has the necessary permissions.
- Confirm that the app can detect the glasses.
Check the touchpads and display. Double-tap the touchpads on both temples to check whether the glasses wake up. You may press and hold both touchpads for 1 second to check Silent Mode.
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Restart the glasses.
Restart the glasses using one of these methods:
- Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
- Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.
Try connecting again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- A screenshot of the connection result in the app.
- Upload the app logs and include the approximate time when the issue occurred. Follow How To Upload Logs.
- A video showing the display when you double-tap the touchpads on both temples to wake up the glasses.
Contact us: https://www.evenrealities.com/contact