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The Even Realities App Cannot Find G2 Glasses During First Pairing

If the Even Realities App cannot find your G2 glasses during first pairing, follow these steps.

  1. Check the app and phone settings.

    • Update the Even Realities App to the latest version.
    • Make sure Bluetooth is enabled on your phone.
    • Make sure the app has the necessary permissions, including Bluetooth and Location permissions.

  2. Check the charging case. Remove the glasses and connect the empty charging case to power. Check whether the indicator turns on for 3 seconds and then turns off automatically. This indicates that the case is charging normally.

  3. Charge the glasses. Place the glasses correctly in the powered case and wait for 10 minutes. Check whether the indicator turns on for 3 seconds and then turns off automatically. This indicates that the glasses can charge normally. Then open the case lid and try connecting the glasses to the app again. You may repeat this process several times to observe the result.

  4. Check the touchpads and display. After charging, remove the glasses. Double-tap the touchpads on both temples to check whether the display wakes up.

  5. If the glasses still cannot be found, restart them.

    Restart the glasses using one of these methods:

    • Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
    • Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.

    Then check whether they wake up and can be found and connected in the app.

  6. Check the Bluetooth signal. If the checks in steps 2–5 work but the glasses still cannot be found, download the nRF Connect app and scan for the glasses’ Bluetooth signal to check whether it can be detected.

If the issue persists, please contact us with the following information so we can investigate:

  • The troubleshooting steps you have already tried.
  • The serial number (SN) of your G2 glasses.
  • Upload the app logs and include the approximate time when the issue occurred. Follow How To Upload Logs.
  • A screenshot of the connection result in the app.
  • A screenshot of the scan results in nRF Connect.
  • A video showing the case indicator while the glasses are charging and when the powered case is empty.
  • A video showing the display when you double-tap the touchpads on both temples to wake up the glasses.

Contact us: https://www.evenrealities.com/contact

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