If the app can detect your glasses but cannot connect and shows error 777, follow these steps.
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Remove and re-pair the glasses. Forget their pairing record in your phone’s Bluetooth settings.
Restart the glasses using one of these methods:
- Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
- Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.
Try connecting again.
Check charging. Connect the empty case to power and check whether the indicator turns on for 3 seconds and then turns off. Place the glasses correctly inside, close the lid, and charge them for 10 minutes. Check for the same indicator behavior. Open the lid and try connecting again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- Upload the logs through the app when the issue occurs, and tell us the time it occurred. Follow How To Upload Logs.
- A screenshot of the connection result, including the error code.
- A video showing the indicator when the empty case is connected to power and when the glasses are placed inside.
Contact us: https://www.evenrealities.com/contact