If your Even Realities App shows that the G2 glasses are connected normally, but the G2 glasses show that they are disconnected from the App, please follow the instructions below to troubleshoot the issue:
To help you address the issue, please follow the instructions below:
- Restart your phone
- Restart the glasses: Restart the glasses via the temples or the charging case.
Here are two methods to help you restart the glasses:
- Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
- Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
Following the above steps, reconnect the glasses to the Even Realities app to check the results.
If the issue persists, kindly provide the following information:
- The SN (serial number) of your glasses.
- Upload the logs through the app after the issue occurs while the glasses are connected to the app.
- The exact time the issue occurs.
- If possible, kindly provide a video showing the display on the glasses when the issue recurs.
Contact us here: https://www.evenrealities.com/contact