If your phone can detect the Bluetooth signal from your G2 glasses, but the Even Realities app cannot connect to them and displays an error codes 920/521/818/103/015, please follow the troubleshooting steps below:
- Remove and re-pair:
Forget the glasses pairing record in Bluetooth settings on your phone, restart the glasses via the temples or the charging case, and then try connecting again to check the result.
Here are two methods to help you restart the glasses:
- Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
- Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
- Restart your phone:
Restart your phone and then try connecting the glasses to the app again to check the results.
If the issue still persists, please provide us with the following information:
- The SN (serial number) of your glasses.
- Upload the logs through the app after the issue occurs, and let us know the exact time the issue occurs. How To Upload Logs
- A screenshot of the connection result in the app, including the error code displayed.
Contact us here: https://www.evenrealities.com/contact