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Even Realities App Finds the G2 Glasses but Cannot Connect - Brand-new Device

If the Even Realities App can find your G2 glasses but cannot connect to the glasses, please follow the instructions below to troubleshoot the issue:

Before troubleshooting, please make sure that the following conditions are met:
  1. The Even Realities app has been updated to the latest version.
  2. Bluetooth is enabled on your phone.
  3. The necessary permissions have been granted to the app.
  4. The Even Realities app is able to detect the glasses.
Please follow the steps below:
  1. Check the touchpads and display: Double-tap the touchpads on both temples and check whether the glasses can wake up normally. You may tap and hold the touchpads on both temples for one second to check if the glasses enter Silent mode.
  2. Restart the glasses: Try restarting the glasses and then reconnecting the glasses again to check the results.
Here are two methods to help you restart the glasses:
  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
If the issue still persists, please provide the following information:
  1. The serial number (SN) of the glasses.
  2. A screenshot of the connection results in the app.
  3. Please upload the app logs and let us know the approximate time when the issue occurred. How To Upload Logs
  4. A video showing the lens display status when you double-tap the touchpads on both temples to wake up the glasses.

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