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The Even Realities App Cannot Detect or Find the G2 Glasses - Connected before

If your Even Realities app cannot find your G2 glasses, please follow the instructions below to troubleshoot the issue:

Please try the following troubleshooting steps:
  1. Check the battery power and indicator: Connect the charging case to a power source and place the glasses inside the case to charge for 10 minutes. At the same time, observe whether the indicator light turns on for 3 seconds and then automatically turns off.
  2. Check the touchpads and display: Remove and wear the glasses, then double-tap the touchpads on both temples to check whether the glasses can wake up normally and slide the touchpads to confirm that the device is functioning properly.
You may tap and hold the touchpads on both temples for one second to check if the glasses enter Silent mode.
  • If the glasses cannot wake up, please try restarting them and then check again whether the glasses can wake up and whether they can be found and connected in the app.
 
Here are two methods to help you restart the glasses:
  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
    • If the glasses can wake up normally, please make sure that the glasses have been forgotten in your phone's Bluetooth settings. If the glasses were previously connected to another phone, please forget the Bluetooth pairing record on that phone, turn off Bluetooth on the previous phone, and then try connecting the glasses again with your current phone to check the result.
  1. Check the signal: If the glasses can charge properly and both the touchpads and display are functioning normally, but the glasses still cannot be detected, please download the nRF Connect app and use it to scan for the device's Bluetooth signal to see whether the Bluetooth signal of the glasses can be detected.
If the issue still persists, please provide the following information:
  1. The serial number (SN) of the glasses.
  2. The app logs and the approximate time when the issue occurred. How To Upload Logs
  3. A video showing the indicator light status while the glasses are charging inside the charging case.
  4. A screenshot of the connection results in the app.
  5. A screenshot of the scanning results in the nRF Connect app.