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Even Realities App Finds the G2 Glasses but Cannot Connect - Connected before

If the Even Realities App can find your G2 glasses but cannot connect to the glasses, please follow the instructions below to troubleshoot the issue:

Before troubleshooting, please make sure that the following conditions are met:
  1. The Even Realities app has been updated to the latest version.
  2. Bluetooth is enabled on your phone.
  3. The necessary permissions have been granted to the app.
  4. The Even Realities app is able to detect the glasses.
Please follow the steps below:
  1. Check the touchpads and display: Double-tap the touchpads on both temples to check whether the glasses can wake up normally, and slide the touchpads to confirm that the device is functioning properly.
You may tap and hold the touchpads on both temples for one second to check if the glasses enter Silent mode.
  1. Eliminate interfering factors: If the glasses can wake up normally, please make sure that the glasses have been forgotten in the Bluetooth settings of any previously connected phone, keep the previously connected phone away from the glasses, and then try connecting the glasses using your current phone to observe the result.
  2. Restart the glasses: If the glasses cannot wake up, please restart the glasses and then check again whether they can wake up normally and whether the app can connect to them.
Here are two methods to help you restart the glasses:
  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
If the issue still persists, please provide the following information:
  1. The serial number (SN) of the glasses.
  2. Share logs through the app and the approximate time when the issue occurred. How To Upload Logs
  3. A screenshot of the connection results in the app.
  4. If the glasses cannot wake up or there is no display, please provide a video showing the display issue.