If your R1 battery drains faster than expected, follow these checks.
Check whether your R1 ring has the latest firmware. If an update is available, update the ring and check whether the issue persists.
Place the ring correctly on the powered charging dock. Wait until the indicator turns on for 3 seconds and then turns off automatically. Quickly tap the touch area on the ring five times to restart it. Check the result.
Leave the ring unused for 3 days to drain the battery completely. You may place a wet tissue on the touch area to speed up the drain. Charge the ring for 10 minutes, then try connecting again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- Screenshots of the R1 battery level and corresponding times in the app, such as 98% at 8:00 AM and 20% at noon.
- Photos of the inner and outer sides of your R1 ring. The inner-side photo should show the area over the battery. Refer to How to Take Photos of Your R1 Ring for Troubleshooting.
Contact us: https://www.evenrealities.com/contact