If you are experiencing a charging issue with your R1, our Support team may ask you to provide a short video. This helps us identify the issue more accurately.
Please record the following:
- Connect the charging dock to power without placing the ring on it. Show the charging indicator clearly.
- Place the ring on the charging dock and record what happens.
- Remove the ring from the charging dock and record what happens.
Keep the ring, charging dock, and charging indicator clearly visible throughout the video.
Watch the example video below to see what to include in your recording.