If the app shows that your R1 battery level keeps decreasing while charging, please contact us with the following information so we can investigate:
- Any troubleshooting steps you have already tried.
- The serial number (SN) and Bluetooth device name of your ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- Photos of the inner and outer sides of your R1 ring. The inner-side photo should show the area over the battery. Refer to How to Take Photos of Your R1 Ring for Troubleshooting.
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A video recorded from a top-down angle showing:
- The charging dock connected to power without the ring on it.
- What happens when you place the ring on the dock.
- What happens when you remove the ring from the dock.
See How to Record a Video for R1 Charging Troubleshooting for an example.
Contact us: https://www.evenrealities.com/contact