If R1 charging status in the app does not match the actual status, follow these steps.
Remove and replace the ring more slowly. Wait about 3 seconds between removing it and placing it back on the dock, then check the result.
Place the ring correctly on the powered charging dock. Wait until the indicator turns on for 3 seconds and then turns off automatically. Quickly tap the touch area on the ring five times to restart it. Check whether the issue persists.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- Photos of the inner and outer sides of your R1 ring. The inner-side photo should show the area over the battery. Refer to How to Take Photos of Your R1 Ring for Troubleshooting.
-
A video recorded from a top-down angle showing:
- The charging dock connected to power without the ring on it.
- What happens when you place the ring on the dock.
- What happens when you remove the ring from the dock.
See How to Record a Video for R1 Charging Troubleshooting for an example.
Contact us: https://www.evenrealities.com/contact