Check whether your G2 glasses have the latest firmware. If an update is available, update the glasses and check whether the issue persists.
Cover one eye at a time: use your left eye to view the left display and your right eye to view the right display. Let us know whether display height, brightness, or image size differs between the two sides.
Please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- Your prescription, if you use prescription lenses.
- Front and side photos of you wearing the glasses.
- Upload the logs through the Even Realities App after the issue occurs. Follow How To Upload Logs.
- Whether you have had vision correction surgery and, if so, which type.
Contact us: https://www.evenrealities.com/contact