If the G2 display is incomplete, follow these steps.
Adjust the nose pads and wearing position, then check whether the display improves. See this nose pad adjustment video.
If only part of the display content is missing, quickly tap both touchpads five times to restart the glasses.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- Front and side photos showing a comfortable wearing position where the display is incomplete.
- Front and side photos showing the wearing position where the full display is visible.
If only part of the display content is missing, please send the glasses’ SN and a video showing the issue. Turn off Wear Detection before recording.
- Upload the logs through the Even Realities App after the issue occurs. Follow How To Upload Logs.
Contact us: https://www.evenrealities.com/contact