If one G2 lens does not display content, follow these steps.
Check the app connection. Make sure the glasses remain connected to the Even Realities App.
Turn off Wear Detection in the app and check the result.
Quickly tap both touchpads five times to restart the glasses, then check the result.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- Upload the logs through the Even Realities App after the issue occurs. Follow How To Upload Logs.
- A video showing the display issue.
- The date and time when the issue occurred.
- Photos of both temples in the folded and unfolded positions. Refer to How to Take Photos of Your G2 Temples for Troubleshooting.
Contact us: https://www.evenrealities.com/contact