If the display on your G2 glasses is frozen, restart the glasses using one of the following methods:
- Touchpads: Rapidly tap the touchpads on both temples five times. A prompt sound indicates that the glasses have restarted.
- Charging case: Place the glasses correctly in the case and connect the case to power. Rapidly unplug and reconnect the power cable to the case three times within 7 seconds. Alternating white and orange flashes indicate a successful restart.
After restarting, check whether the display is working normally.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
Turn off Wear Detection and record a video showing the issue.
- The serial number (SN) of your G2 glasses.
- Upload the logs through the Even Realities App after the issue occurs. Follow How To Upload Logs.
Contact us: https://www.evenrealities.com/contact