If G2 glasses you have used before show no content on either lens, follow these steps.
Press and hold the touchpads on both temples simultaneously for 1 second to enter or exit Silent Mode. Repeat the action to check the mode.
If the glasses are connected to the app, turn off Wear Detection and double-tap the touchpad to check whether they wake up.
Connect the case to power and place the glasses correctly inside. Check whether the indicator turns on for about 3 seconds and then turns off.
Place the glasses correctly in the case and connect it to power. Rapidly unplug and reconnect the case’s power cable three times within 7 seconds. White and orange flashes indicate a successful restart. Remove the glasses and double-tap the touchpads to check whether the display wakes up.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- A video showing the display issue and the case indicator with the glasses inside and with the powered case empty.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- Photos of both temples in the folded and unfolded positions. Refer to How to Take Photos of Your G2 Temples for Troubleshooting.
Contact us: https://www.evenrealities.com/contact