New G2 Glasses Show No Content on Either Lens – Even Support Center

If your new G2 glasses show no content on either lens, follow these steps.

Check Silent Mode. Make sure the glasses are not in Silent Mode. Press and hold the touchpads on both temples simultaneously for 1 second to enter or exit Silent Mode.
Place the glasses correctly in the case and connect it to power using the original cable. Check whether the indicator turns on for about 3 seconds and then turns off.
If it does, wait for 10 seconds, remove the glasses, put them on, and double-tap the touchpad to check whether the display wakes up.
Adjust the nose pads and the up-and-down wearing position, then check the result.
Quickly tap both touchpads five times to restart the glasses, then check the result.

If the issue persists, please contact us with the following information so we can investigate:

The troubleshooting steps you have already tried.
A video showing the case indicator while the glasses are placed in the case.
A video showing the display issue.
If changing the wearing position lets you see the display, please send:
- Front and side photos showing a comfortable wearing position where the display is incomplete.
- Front and side photos showing the wearing position where the full display is visible.
The serial number (SN) of your G2 glasses.
Photos of both temples in the folded and unfolded positions. Refer to How to Take Photos of Your G2 Temples for Troubleshooting.
After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.

Related articles