If the charging status displayed in the Even Realities App does not match the actual charging status of the glasses, please follow the instructions below to troubleshoot the issue:
- Open the charging case and wait for 3 seconds, then check whether the charging status in the app changes.
- Remove the glasses from the charging case and wait for 3 seconds. Then, place the glasses back into the charging case and wait for another 3 seconds. After that, check the charging status information in the app again.
Finally, close the charging case and observe the result again.
If the issue still persists, please provide the following information:
- The serial number (SN) of the glasses.
- Please upload the logs through the app after the issue occurs while the glasses are connected to the app.
- The date and time when the issue occurred.
Contact us here: https://www.evenrealities.com/contact