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G2 Glasses Not Charging in the Case with Flashing Indicator Light on the Case

If your G2 glasses cannot be chagred normally after placing them into the charging case, and the indicator on the case blinks, please follow the instructions below to troubleshoot the issue：

  1. Check the charging case
Remove the glasses from the charging case and connect the charging case to a power outlet. Check whether the indicator turns on for three seconds and automatically turns off. This means that the case is charged normally.
  1. Check the charging contact
Clean the charging contacts inside the charging case, then place the glasses correctly into the charging case. Check whether the indicator light turns on for three seconds and automatically turns off. Then, gently press down on the glasses and observe the indicator light again.
  1. Restart the device
Place the glasses into the case correctly and connect the case to a power outlet. Then, restart the device by quickly unplugging and reconnecting the charging cable to the charging case three times within seven seconds. If the restart is successful, the white and orange indicator lights will flash. Then, check whether the issue persists.
  1. Change the adapter
Try using a different power adapter and see whether the issue occurs again.
 
If the issue occurs again, please provide the following information:
  1. A video showing:
    • The indicator light status when the charging case is empty (without the glasses inside) and connected to a power outlet.
    • The condition of charging contacts.
    • The indicator light status after placing the glasses into the charging case.
  2. The serial number (SN) of the glasses, and upload the logs through the app after the issue occurs while the glasses are connected to the app. How To Upload Logs
  3. The date and time when the issue occurred.
  4. Photos showing the status of both temples of the glasses when they are folded and unfolded. Please view the reference photos below.