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Even Realities App Indicates Incorrect G2 Glasses Positioning Despite Normal Case Indicator Light

If your Even Realities App indicates that the G2 glasses are positioned incorrectly, but the indicator light on the charging case is working normally, please follow the instructions below to troubleshoot the issue:

  1. Check the version
Update both the Even Realities app and the glasses firmware to the latest versions.
  1. Restart the device

Place the glasses into the charging case correctly and connect the charging case to a power source. The indicator on the case will light up for three seconds and turn off automatically.

Then, quickly unplug and reconnect the charging cable to the charging case three times within seven seconds to restart the device. If the restart is successful, the white and orange indicator lights will flash.

After that, remove the glasses from the charging case and place them back into the charging case again. Please check whether:

  • The indicator light turns on for approximately 3 seconds and automatically turns off.
  • The placement status in the app returns to normal.
If the issue still persists, please provide the following information:
  1. A video showing the charging case's indicator light behavior when the glasses are placed into the charging case.
  2. Please upload the logs through the app after the issue occurs while the glasses are connected to the app. How To Upload Logs
  3. The serial number (SN) of the glasses.
  4. Kindly let us know the date and time when the issue occurred.