If the battery level of the G2 glasses displays as "-" in your Even Realities App when charging the glasses, please follow the instructions below to troubleshoot the issue:
Please try the following troubleshooting steps:
- Restart the glasses
Here are two methods to help you restart the glasses:
- Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
- Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. The indicator on the charging case will light up for three seconds and turn off automatically.
Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully. Next, check the battery level displayed in the app.
- Test the touchpads and factory reset
Double-tap or swipe on the touch area to see whether the touch controls are working properly. Then, go to Device Information in the app and perform a Factory Reset and reconnect the glasses to the app. Then, check the battery level displayed in the app again.
If the issue still persists, please provide the following information:
- Screenshots of the battery level shown in the app and the Device Information page.
- If the glasses also have a display or touchpad issue, please disable Wear Detection in the app and send us a video showing the issues.
- The serial number (SN) of the glasses.
- Photos showing the status of both temples of the glasses when they are folded and unfolded. Please view the reference photos below.
Contact us here: https://www.evenrealities.com/contact