If you are experiencing a charging issue with your G2, our Support team may ask you to provide a short video. This helps us identify the issue more accurately.
Please record the following:
- Connect the charging case to power without placing the glasses inside. Show the indicator light clearly.
- Place the glasses in the charging case and record what happens.
- If the orange indicator continues flashing, open the case and gently press down on both ends of the glasses with both hands. Show whether the indicator continues flashing.
- Remove the glasses from the charging case and record what happens.
Keep the glasses, charging case, and indicator light clearly visible throughout the video.
Watch the example video below to see what to include in your recording.