If your G2 battery drains faster than expected, follow these checks.
- Check whether your G2 glasses have the latest firmware. If an update is available, update the glasses and check whether the issue persists.
- If the issue persists, place the glasses correctly in the case and connect it to power. Rapidly unplug and reconnect the case’s power cable three times within 7 seconds. White and orange flashes indicate a successful restart. Check the result.
- Leave G2 unused to drain its battery completely. Charge it to 100%, reconnect it, and check battery consumption.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
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A short video showing:
- The charging case connected to power without the glasses inside.
- What happens when you place the glasses in the case.
- If the orange indicator keeps flashing, what happens when you open the case and gently press down on both ends of the glasses with both hands.
- What happens after you remove the glasses from the case.
Keep the glasses, case, and indicator clearly visible. See How to Record a Video for G2 Charging Troubleshooting for an example.
- The serial number (SN) of your G2 glasses.
- Screenshots of the G2 battery level and corresponding times in the Even Realities App, such as 98% at 8:00 AM and 20% at noon.
- Photos of the battery compartments at the ends of the temples.
Contact us: https://www.evenrealities.com/contact