If the charging status in the Even Realities App does not match the actual status, follow these steps.
Open the charging case and wait for 3 seconds. Check whether the app’s charging status changes.
Remove the glasses and wait for 3 seconds. Place them back in the case, wait another 3 seconds, and check the app’s charging status.
Close the case and check the result again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
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A short video showing:
- The charging case connected to power without the glasses inside.
- What happens when you place the glasses in the case.
- If the orange indicator keeps flashing, what happens when you open the case and gently press down on both ends of the glasses with both hands.
- What happens after you remove the glasses from the case.
Keep the glasses, case, and indicator clearly visible. See How to Record a Video for G2 Charging Troubleshooting for an example.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- Photos of the charging pins inside the case and the charging contacts on both temples.
- Photos of both temples in the folded and unfolded positions. Refer to How to Take Photos of Your G2 Temples for Troubleshooting.
Contact us: https://www.evenrealities.com/contact