If R1 keeps disconnecting from the Even Realities App, follow these steps.
Update the app and ring firmware. Make sure the Even Realities App and R1 firmware are updated to the latest versions.
Check background permissions. In your phone settings, grant the Even Realities App the background activity and battery management permissions it needs to keep running in the background. Check whether the issue is resolved.
Turn off Low Power Mode. Turn off Low Power Mode for R1 in the app.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- Whether there are other Bluetooth devices causing interference nearby.
Contact us: https://www.evenrealities.com/contact