If the Even Realities App finds an R1 ring with “DFU” in its name, follow the app instructions to connect to it and update the firmware. Check whether this resolves the issue.
If the issue persists after multiple attempts, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) and Bluetooth device name of the ring (EVEN R1_****).
- A screenshot of the connection result in the app.
Contact us: https://www.evenrealities.com/contact