If the charging status of the R1 ring displayed in the Even Realities App does not match the actual charging status of the ring, please follow the instructions below to troubleshoot the issue:
- Slow down the process
Slow down the process of removing and placing the ring on the charging dock. We recommend waiting approximately 3 seconds between removing the ring and placing it back on the dock. Then, check whether the issue persists.
- Restart the device
Place the ring correctly on the charging dock and wait until the indicator light turns on for approximately 3 seconds and then automatically turns off. Then, quickly tap the touch area on the ring five times to restart the device and observe the result.
If the issue still persists, please provide the following information:
- The Bluetooth device name of the ring (EVEN R1_****).
- Upload the logs through the app after the issue occurs while the ring is connected to the app. How To Upload Logs
- The date and time when the issue occurred.
Contact us here: https://www.evenrealities.com/contact