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R1 Ring Connects to the Even Realities App but Connection Keeps Dropping

If your Even Realities App has connected to R1, but the connection keeps dropping, please follow the instructions below to troubleshoot the issue;

 

Before troubleshooting, please make sure that the following conditions are met:
Both the Even Realities app and your R1 firmware have been updated to the latest versions.
 
 
Please follow the instructions below to troubleshoot the issue:
  1. Check the permissions
Go to your phone's system settings and grant the Even Realities app higher background activity and battery management permissions.
 
Please also make sure the app is always allowed to run in the background, and then check whether the issue still occurs.
  1. Adjust the mode
Turn off Low Power Mode for the R1 in the app.
 
If the issue still persists, please provide us with the following information:
  1. The Bluetooth device name (EVEN R1_****) of your R1.
  2. Upload the logs through the app after the R1 is connected and the issue occurs. How To Upload Logs
  3. The exact time when the issue occurred.