If the R1 ring has been added to the Even Realities App, but the app is unable to connect to the ring either automatically or manually, please follow the instructions below to troubleshoot the issue:
- Charge the ring
Connect the charger to a power source and place the ring correctly on the charger for 10 minutes. The indicator on the charger should light up for three seconds and then turn off automatically. This means that the charger and the ring are charged normally.
After charging, please try connecting again.
- Remove the pairing record
Forget and remove the R1 ring from both your phone's Bluetooth settings and your app account.
Then, keep the ring correctly on the charger and the charger connected to a power source. Once the indicator lights for three seconds and turn off automatically, quickly tap the touch area on the ring five times to restart the R1, and then try connecting again.
If the issue still persists, please provide us with the following information:
- The Bluetooth device name (EVEN R1_****) of your R1.
- The exact time when the issue occurred and share logs through the app. How To Upload Logs
- Whether the device can still be found during scanning on the app after it has been unpaired.
Contact us here: https://www.evenrealities.com/contact